KIPP DC is looking for an IT Support Manager (see job description below) based at our Headquarters Office. To submit an online application, please go to www.kippdc.org/careers.
ORGANIZATIONAL OVERVIEW:
KIPP DC is a network of high-performing, college-preparatory charter schools in Washington D.C., which serve the city's under-resourced communities. At KIPP DC, there are no shortcuts: outstanding educators, more time in school, a rigorous college-preparatory curriculum, and a strong culture of achievement and support help our students make significant academic gains and continue to excel in high school and college.
POSITION OVERVIEW:
The IT Support Manager is responsible for administering network services and managing technical support resources for KIPP DC. S/he manages the implementation and maintenance of all technology infrastructure including network/server/workstation maintenance and troubleshooting, problem resolution, connectivity and information security. S/he is the main point of contact for maintenance providers and vendors. This position will be a critical part of the Operations team, and will work closely with our school leaders and headquarters staff. This position will report to the Director of Instructional Technology and Innovation.
KEY RESPONSIBILITIES:
· Oversee server administration and network troubleshooting, including:
o Managing user accounts
o Administering DHCP, DNS, or any other network service as needed
o Maintaining network design documents
o Reviewing server logs and following up on any critical items
o Managing routers, firewalls, switches, and wireless access points
o Ensuring physical and data security (backups) or servers and workstations
· Act as point of contact for service-related issues and events such as outages
· Manage help desk team of 3 technicians by:
o Processing, prioritizing, and delegating incoming support requests
o Ensuring support requests are addressed within established response and resolution timeframes
•Serve as a full-time and engaged member of KIPP DC's staff, including accompanying students on field lessons, assisting with student recruitment and enrichment activities, and working with other staff members to ensure fulfillment of KIPP DC's mission.
REQUIREMENTS:
Technical depth
• Minimum 5-7 years in the IT industry, preferably with experience in an educational institution
• Previous experience managing data networks, voice (VoIP) networks and multiple sites
• Background managing Windows 2003 servers and databases with Windows clients
Communications, teamwork and project management skills
• Articulate, professional demeanor with strong self-confidence, initiative, and leadership skills
• Talent for working productively with a diverse range of people
• Ability to present solutions to staff in non-technical jargon
• Project management expertise and the ability to get things done
• Outstanding project management and organizational skills, and extraordinary attention to detail
• Track record of achievement in a fast-paced environment under tight deadlines and high degree of ambiguity
• Exceptional work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities
Other skills and traits
• Bachelor's Degree required
• Unquestioned integrity and commitment to KIPP DC's mission
• Passion for education and a desire to help KIPP DC schools grow
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