[YEP-DC] Junior Education Analyst - CRDC

My company is hiring for a junior education analyst to work on education data projects (based in DC-area). Description is below. To apply please contact Ross Lemke at ross.lemke@aemcorp.com.

Thanks!

Anthea (YEP-Boston)

Junior Education Analyst

The Junior Education analyst's main responsibility is to serve as an advisor to Local Education Agencies, and some specific State Education Agencies.  The junior education analyst supports the customer in collecting and submitting high quality data in accordance to the policy definitions and guidance provided by the U.S. Department of Education. 

Duties and Responsibilities

• Providing technical and policy support to Local Education Agencies, some State Education Agencies on their data collection and submission (including data quality and error resolution issues).
• Providing general support for data collection activities.
• Open support tickets and attempt initial problem resolution.
• Escalate concerns that cannot be resolved to team leads for review.
• Proactively work with users to maximize participation.
• Communicate "lessons learned" to Project Manager.
• Ensure that all user concerns are fully resolved.
• Ensure that all callers are fully satisfied with the service provided.
• Ensure regular maintenance of assigned tickets.
• Participate in assigned project tasks and activities.

Skills and Specifications

• Advanced skills in MS Word, Outlook, and Excel.
• Solid mathematical aptitude and effective task management skills.
• Excellent verbal and written communication skills.
• Strong customer service aptitude and attention to detail.
• Ability to make effective decisions under pressure.
• Ability to think analytically and should be a problem solver.
• Ability to work independently.
• Ability to gather and interpret relevant data and information.
• Ability to exercise judgment to solve administrative problems where the answer is not apparent.

Education and Qualifications

• Bachelor's degree in Business Administration, Public Policy, Education, Computer Science, or any related field from an accredited institution is a plus.
• Past experience with the U.S. Department of Education, State or Local Education Agencies is a plus

Twenty Bridge LLC is an equal opportunity employer.

 

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